Products
What Size Are The Product?
The size of Spring Girl Series and Strawberry Girl Series is 16x7x4 inches (40x18x10 centimeters)
The height of Extra Series is 18.5 inches (47 centimeters)
The height of Princess Series is 15 inches (37.5 centimeters)
The height of Jollyhugs Animals is 12 inches (30 centimeters)
The height of Backpacks is 10 inches (25 centimeters)
Can I Get The Personalization In My Preferred Language?
Is A Presentation Bag Included?
How Is the Personalization Done On The Dress?
Is My Product Machine-Washable?
Do You Have Any Other Skin Tone?
Can I Personalize The Appearance Of The Dolls?
Delivery
Do You Ship To My Country And What Are The Shipping Cost?
How Long Does The Delivery Take?
How Can I Track My Shipment?
I Still don't Get My Shipping Confirmation Email?
Payments
What Payment Methods Do You Offer?
Do I Have To Pay Customs?
If you are using our free shipping service, you will not have to pay customs. If you are using express shipping service and shipping to EU, CA, you might be asked for customs charge. If you have ever paid customs for your Leyadoll package, kindly send us the invoices/bills so that we can cover it for you!
Why Is The Price At Checkout Different From At Product Page?
After-Sales
Can I Return My Product?
I Would Like To Make A Complaint, How May I Do That?
I've Made A Mistake In My Order, Can You Change It?
You can make changes to it up to 6 hours after you have placed your order. The changes can be made from the order confirmation that you have received by email once you have placed your order. By clicking the button 'View Your Order', you will find out the personalization that's been left
I Have Never Received Any Confirmation Email?
Others
If I Want To Collaborate With You, Who Do I Contact?
Email us at help@jollyhugs.com or DM us on instagram. We will make sure that our Public Relations Team gets back to you as soon as possible.
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